Shipping Policy

Orders will only be shipped to addresses within the contiguous 48 states of the United States of America, Netherlands, EU, UK or the District of Columbia.

Our preferred shipping carriers are UPS and USPS; however, we reserve the right to use other shipping carriers.

Order Processing and Delivery Timelines

Orders are processed within 24-48 hours, Monday through Friday. Next Day and 2-Day orders are processed the same day if the order is received prior to 11:00 AM EST, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Standard Delivery: (5-8 Business Days)

Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.
Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Shipping Cost: Free Shipping

Money Back Satisfaction Guarantee

If you are not satisfied with your product, we provide a 60-Day Money Back Satisfaction Guarantee and will issue a one-time per household refund within 60 days of purchase. Terms of prepaid card apply.

For Ljugador products, you can call (+31) 0850041629

 which is also provided on the back of all packaging, for more information.

Track Order or Refund Status

Check the status your Ljugador Order, product refund status, view your invoice, or to initiate a return please fill out the  Tracking Form here.

If you have an existing Ljugador account, please log in here for order details.

If you checked out as a guest when placing your order, you can pull up your order status and purchase details by filling out our tracking form here.